Services

Normal Moments provides support for your day-to-day life

Does my family qualify for services?

  • Any family with a child (up to age 17) who is critically ill and/or medically complex

  • Currently reside or receive care in greater Chicagoland area

  • We do not discriminate based on diagnosis or financial situation

Regular services for families

A volunteer can step in to help with many household tasks. Most of our volunteers undergo thorough fingerprinted background checks for everyone’s safety and peace of mind and receives one-on-one training prior to providing services to families. We do our best to appropriately match volunteers with Normal Moments families based on the families’ needs, volunteer location, and interests.

*Volunteers may not provide care for dependents. A responsible adult over 18 must be in the house while a volunteer is in the house with children.

Our services.

  • House cleaning

    House cleaning services are provided by our professional service provider partners when volunteers are not available or a family has not yet been matched with a volunteer.

  • Meal preparation

    Volunteers can help you prepare school lunches, prep dinner for your family, or help out as needed in the kitchen.

  • Pet care

    We love our pets at Normal Moments. We do our very best to match families with volunteers who will love your pets and care for them as you would, so you have one less thing to worry about.

  • House sitting

    When you are out of your home caring for your child, a volunteer can assist by taking out the trash or recycling, or simply checking up on your home to give you peace of mind. Volunteers can bring in your mail and packages and even review the mail with you by phone, opening whatever you ask them to open so that you never miss an important communication, EOB, or bill.

  • Run errands

    Sometimes things like grocery or supply pick-up or other errands can be a big job when caring for your child. Our volunteers can assist by running errands for you.

    *Volunteers may not perform monetary transactions on behalf of families.

  • Lawn maintenance

    Lawn services are provided by our professional service provider partners when volunteers are not available or a family has not yet been matched with a volunteer.

  • Snow removal

    Snow removal is always provided by a professional service provider.

  • Spring/Fall Cleaning (Seasonal Program)

    To allow you more time to focus on your child, we can help you with your spring or fall cleaning. Please reach out to us for details.

  • Holiday Meal (Seasonal Program)

    We understand the financial stress that the holidays can put on a family who is already under stress from medical bills. Our Holiday Meal program will provide a meal for you and your family during the holiday season.

  • Food Assistance

    We cannot express enough appreciation for the Jewel-Osco Foundation.  Not only does Jewel-Osco help facilitate our Holiday Meals program sponsored by FT Cares Foundation, but they have now provided us with the means to assist our families facing financial stress from medical expenses with their food expenses.  If you are a registered and qualified Normal Moments family, you can request food assistance by sending an email to info@normalmoments.org confirming the following information:

    - your child’s age and diagnosis,

    - the circumstances creating your financial challenge,

    - how long you anticipate your need for food assistance (if known)

    - the number of people in your immediate household.

    Upon receipt of the email we will be in touch to discuss the assistance available for your family.

  • Adopt a Family (Seasonal Program)

    Normal Moments strives to make the holidays special for you and your family. Through our Adopt a Family program, we provide gifts for your children.

  • More Assistance

    Please contact us directly if you have other needs which exceed the ability of our volunteers or service providers. We will try our best to help you.

How to Receive Services? It’s Simple

Fill out the application

Fill out our online application here.

Prepare & send the contract

Download the contract linked below, sign it and send it to info@normalmoments.org

Download the contract here.

Descargue el contrato aquí.

Match with a volunteer

We will connect you with one of our volunteers that best fits your service request.

Receive services

Receive the help you need from our volunteers or professional service providers.